Our Services business development has been outstanding over the last year. We have doubled new business targets across all areas of permanent and temporary guarding, mobile, and keyholding contract wins and have massively exceeded our targets for the year.
Our organic and new growth has included an expansion into new geographical locations and into a range of different business sectors.
Our Permanent Hours contracts have seen a 30.43% increase with a surge in Temporary Hours contracts by 72.54%. We have an impressive total client retention of 98.25% and no service-related terminations.
We proudly continue a strong brand and foothold in Yorkshire, Manchester and Liverpool and, over the last 12 months, have expanded into Derby, Tamworth, Stoke, Leicester and as far south as Felixstowe.
As our reach and positive reputation extend geographically, we have found that clients trust 4 Site Security as a go-to company for their security service requirements.
Our Systems team have achieved a number of major contract wins and projects, with organisations such as:
- Indurent
- Quest Electrical
- Gatehouse Property Management
- Nurture Academies Trust
- CBRE
- Corn Exchange in Leeds
And this is because our people are proud to deliver our value of Excellence.
Service client KPIs have shown a very impressive:
Year’s Lowest Monthly Average Score of 92%
Year’s Highest Monthly Average score of 96%.
We have achieved a significant reduction in alarm average response times.
We have been supporting this growth and development by supporting our people and developing our existing teams. Three colleagues have moved from operational roles to supervisory or management positions. Management, lone worker, NEBOSH and leadership courses have been embarked upon and professional qualifications gained.
4 Site Security has been actively out and about promoting our company and the security industry as a place where you can have a happy and successful career.
Recently, we announced an initiative and investment in our people that will make communicating more simple, timely and effective, as well as making a big contribution to training and development support. The 4 Site Hub is an all-in-one, quick and simple learning and development platform, accessed from mobiles, desktops and via an app, which will help our business train, develop and engage with our people. It is especially important to us, as 4 Site Security grows and develops, that we look after our colleagues, keeping them and our values at the heart of our business.
We are proud to report that we have had an incredible staff retention rate of over 98%.